Pick the channel that suits you — we read all of them.
For anything tied to an order, invoice, or running service, a support ticket is the fastest route — it reaches our team with your account context already attached. For general or pre-sales questions, any channel below works.
Best for billing questions, technical issues, and anything about an active service. Tickets are tracked against your account so nothing gets lost.
Open a TicketWrite to us directly if you don't have an account yet, or for partnership and press enquiries.
Send an EmailQuick questions and pre-sales chat. Handy if you'd rather type than open a ticket.
Message on WhatsAppJoin other HighPex users, follow announcements, and get help from the community alongside our team.
Join the ServerWe aim to reply well inside these targets. Urgent issues affecting a live service are prioritised ahead of general enquiries.
These often resolve things faster than waiting on a reply:
When you do write in, including your order number or the affected domain helps us get to the answer on the first reply.
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